Terms of Service

Last Updated: December 15, 2024

These Terms of Service ("Terms") govern your use of the Natural Wellness Premium website and services operated by Natural Wellness Premium Ltd ("us", "we", or "our"). By accessing or using our website and services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our service.

We reserve the right to update these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services after any changes constitutes acceptance of the new Terms.

1. Acceptance of Terms

By accessing and using the Natural Wellness Premium website (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using Natural Wellness Premium's particular services, you shall be subject to any posted guidelines or rules applicable to such services.

If you do not agree to abide by the above, please do not use this service. These Terms apply to all visitors, users, and others who access or use the service.

2. Description of Service

Natural Wellness Premium provides premium wellness products and skincare solutions for men and women. Our services include:

• Online retail of wellness and skincare products
• Product information and guidance
• Customer support and consultation services
• Newsletter and educational content
• User account management

We reserve the right to modify, suspend, or discontinue any aspect of our service at any time without prior notice.

3. User Accounts and Registration

To access certain features of our Service, you may be required to create an account. You are responsible for safeguarding the password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

When creating an account, you must provide accurate, complete, and current information. You may not create an account for anyone other than yourself without permission, and you may not create multiple accounts.

We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.

4. Product Information and Orders

All product descriptions, images, and specifications are provided for informational purposes only. While we strive for accuracy, we do not warrant that product information is error-free, complete, or current.

All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or issues identified by our fraud detection systems.

Prices are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed and will be set out in your order confirmation email.

We reserve the right to limit quantities of any products or services that we offer.

5. Payment and Billing

Payment is due at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed on our website. By submitting your order, you represent and warrant that you are authorized to use the designated payment method.

You agree to pay all charges incurred by your use of the service at the prices in effect when such charges are incurred. You will also be responsible for any applicable taxes, shipping, and handling charges.

If your payment method is declined or fails, we may attempt to contact you and require you to make alternate payment arrangements. Failure to make payment may result in cancellation of your order.

6. Shipping and Delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or other factors beyond our control.

Risk of loss and title for items purchased pass to you upon delivery to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are your responsibility.

7. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return unused products in their original packaging within 30 days of delivery for a full refund or exchange.

To initiate a return, please contact our customer service team. Return shipping costs are your responsibility unless the return is due to our error (damaged, defective, or incorrect item).

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned items.

8. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Natural Wellness Premium Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our express written consent.

You may use the Service for lawful purposes only and in accordance with these Terms.

9. User-Generated Content

Our Service may allow you to post, link, store, share and otherwise make available certain information, text, graphics, or other material ("Content"). You are responsible for Content that you post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service.

You represent and warrant that: (i) the Content is yours or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

10. Prohibited Uses

You may not use our Service:

• For any unlawful purpose or to solicit others to engage in unlawful activities
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the Service

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

By using our Service, you consent to the collection and use of information in accordance with our Privacy Policy.

12. Disclaimers and Limitation of Liability

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, Natural Wellness Premium Ltd excludes all representations, warranties, and conditions relating to our website and the use of this website.

In no event shall Natural Wellness Premium Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Our total liability to you for all damages arising out of or relating to these Terms or the Service shall not exceed the amount you paid us for the Service in the twelve (12) months preceding the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless Natural Wellness Premium Ltd and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

This defense and indemnification obligation will survive these Terms and your use of the Service.

14. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service, or contact us to request account deletion.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

If you do not agree to the new terms, please stop using the Service.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

18. Additional Resources

For your convenience, we have provided links to related policies and resources:

• Privacy Policy - Learn how we collect, use, and protect your personal information
• Cookie Policy - Understand how we use cookies on our website
• About & Contact - Learn more about our company and get in touch