Privacy Policy
Your privacy is fundamental to our commitment to wellness and transparency. This policy explains how Natural Wellness Premium collects, uses, and protects your personal information.
Introduction
Natural Wellness Premium Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website natural-wellness-premium.com, use our services, or engage with our wellness products and programs.
This policy applies to all information collected through our digital platforms, including our website, mobile applications, social media pages, email communications, and in-person interactions at our wellness center located at 142 Marylebone Road, London NW1 5PT, United Kingdom.
By using our services, you consent to the data practices described in this policy. We encourage you to read this privacy policy carefully to understand how your information will be treated.
Information We Collect
Personal Information
Information that can identify you personally, including your name, email address, phone number, postal address, date of birth, and payment information when you make purchases or book consultations.
Health & Wellness Data
Information about your health conditions, wellness goals, dietary preferences, exercise habits, and feedback from wellness assessments or consultations to provide personalized recommendations.
Technical Information
IP addresses, browser type, device information, operating system, and usage data including pages visited, time spent on site, and referring websites.
How We Use Your Information
Service Provision: To deliver wellness services, process orders, schedule appointments, and provide customer support.
Personalization: To customize wellness recommendations, content, and product suggestions based on your preferences and health profile.
Communication: To send newsletters, wellness tips, product updates, and promotional materials with your consent.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Business Operations: To improve our services, conduct research, and analyze usage patterns for business development.
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
Trusted third-party vendors who help us operate our business, including payment processors, shipping companies, email service providers, and analytics services. These partners are contractually bound to protect your information.
Legal Requirements
When required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the business transaction.
With Your Consent
When you explicitly consent to sharing your information for specific purposes, such as participating in wellness programs or research studies.
Your Rights & Choices
Access & Portability
Request a copy of the personal data we hold about you in a structured, commonly used format.
Correction & Updates
Update or correct any inaccurate or incomplete personal information in our records.
Deletion
Request deletion of your personal information, subject to certain legal obligations and exceptions.
Restriction
Request that we limit the processing of your personal information in certain circumstances.
Objection
Object to processing of your personal information for direct marketing or legitimate interests.
Withdraw Consent
Withdraw consent for processing where consent is the legal basis for processing.
Data Security & Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include encryption of sensitive data, secure server infrastructure, regular security assessments, access controls, and employee training on data protection practices.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our protective measures.
SSL Encryption
Access Controls
Regular Audits
Staff Training
Cookies & Tracking
Essential Cookies
Always ActiveRequired for basic website functionality, including security, network management, and accessibility.
Analytics Cookies
Help us understand how visitors interact with our website by collecting anonymous usage data.
Marketing Cookies
Used to deliver personalized advertisements and measure the effectiveness of our marketing campaigns.
Functional Cookies
Remember your preferences and settings to provide a personalized browsing experience.
Contact Us About Privacy
If you have any questions about this privacy policy or our data practices, please don't hesitate to reach out to our dedicated privacy team.
Get In Touch
Our Address
142 Marylebone Road
London NW1 5PT
United Kingdom
Phone
+44 20 7586 9432Business Hours
Monday-Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Data Protection Officer
We have appointed a dedicated Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy and implementation. Our DPO can assist with any privacy-related inquiries or concerns.
Your Privacy Rights
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with applicable data protection laws.
Visit ICO Website →Policy Updates & Legal Information
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Your continued use of our services after any changes constitutes acceptance of the updated privacy policy.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:
- • Adequacy decisions by the European Commission
- • Standard contractual clauses
- • Binding corporate rules
- • Certification schemes and codes of conduct
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- ✓ Your consent for specific processing activities
- ✓ Performance of a contract with you
- ✓ Compliance with legal obligations
- ✓ Our legitimate business interests